Unless agreed otherwise, all AgenaRisk Products are sold on a subscription basis only. For the duration of your subscription, you are entitled to:
Free technical support via email. Technical support is available for software installation, resolving software errors and assisting with software operation.
An unlimited number of incidents.
Guaranteed response within one business day.
Free maintenance updates and major upgrades of AgenaRisk.
Technical support is not designed for building models from scratch, model de-bugging or AgenaRisk training.
AGENARISK 10 DESKTOP (SUSM) INSTALLATION AND UPGRADE GUIDE
A guide to upgrading to AgenaRisk 10 from version 7 or for installing AgenaRisk 10 Desktop for the first time can be accessed here: